1 posts tagged ‘david dao’
The Worst Airlines for Customer Satisfaction, Ranked
Gizmodo,
You’re not imagining things: air travel has gotten a lot worse. No checked bags, less and less legroom, charging for wifi when it costs the airline the same amount whether or not you use it — it’s all part of a strategy that experts call “calculated misery,” where companies make your experience more unpleasant on… Read more...